Last updated: 21 July 2026
This privacy policy explains how Pest Control Surbiton collects, uses and looks after the personal information you provide when you contact us or use this website.
Who we are
Pest Control Surbiton is a pest control service based at Ste 21, Claremont Business Centre, 6 Claremont Rd, Surbiton, KT6 4QU. You can reach us on 020 0000 0000 or at hello@pestcontrolsurbiton.co.uk.
What information we collect
When you request a free quote or contact us we may collect:
- Your name
- Your phone number
- Your email address
- Your postcode or address
- Details of the pest problem you're describing
- Any additional information you choose to send us
The website may also automatically collect standard technical information such as your IP address, browser type and pages visited, purely for security and analytics purposes.
How we use your information
We use your information to:
- Respond to your enquiry or quote request
- Provide the pest control services you ask us for
- Send job confirmations, appointment reminders or follow-up communications
- Meet our legal and regulatory record-keeping obligations, especially for commercial and food-business jobs
Lawful basis
We rely on legitimate interest (responding to your enquiry) and, where applicable, contract (delivering the work you've asked us to do). We do not sell or share your data with third parties for marketing purposes.
How long we keep it
Enquiry information is kept for up to 24 months. Records of work completed for a customer are kept for up to 6 years to meet accounting and regulatory record-keeping requirements.
Your rights
Under UK GDPR you have the right to access the personal data we hold about you, correct anything that's wrong, ask us to delete it, and complain to the Information Commissioner's Office. To exercise any of these rights, contact us at hello@pestcontrolsurbiton.co.uk.
Cookies
This website uses a small number of essential cookies for site functionality. If we later add analytics or marketing scripts (for example Google Tag Manager), we will show a clear cookie banner and honour your choice.
Changes to this policy
We may update this policy from time to time. Changes are effective as soon as they're published on this page.